Online Account Access – First Time Users
Before accessing your electric account for the first time, all users are required to register. This allows us to identify you as a member. You will need your account number, statement ID, and e-mail address to complete the registration process.
Q. Where do I find my account number and statement ID on my bill?
A. Both the account number and statement ID are found on the upper right side of your bill. The statement ID will only be needed during the registration process.
Q. How do I register my account online?
A. Click on the link below to register your account. You will be taken to the “Login” screen. Near the bottom of the screen you will see (in small print), “If you have not registered before, then you will need to Register now.” Click on the word “Register”. On the next screen, you will need to enter your account number, statement ID and e-mail address. Then click on the word “Submit”. A screen titled “Registration – Step 1” will appear. At this point, an e-mail has been sent to the e-mail address you entered on the previous screen. You can close this screen and go to your e-mail account to find the message sent to you email@example.com. This e-mail message contains a link you will need to choose to complete the registration process. After clicking on the link in the e-mail, you will be taken to a final screen to complete your registration. This screen will ask you to enter your account number, password, confirm your password (by entering the same password again) and answer a security question. Once you complete this screen and click “Submit”, you will be registered and will be returned to the “Login” screen. This time you can enter your password and e-mail address in the appropriate boxes and then click “Login”. You should now have access to your account information.
Click here to register now.
Q. What if I do not get an e-mail for account registration?
A. If you do not receive your registration e-mail from firstname.lastname@example.org within a few minutes, be sure to check your junk or deleted folders on your e-mail account. Several e-mail providers label this as “spam” or junk mail and transfer it automatically to your junk or deleted folder. Also, some e-mail providers completely block the e-mail entirely so you might want to consider temporarily disabling your spam blocker for the few minutes the registration process should need.
Q. What if I forget my password?
A. If you have already registered but cannot remember your password, click on “Forgot your Password? Click here” located below the registration message on the login screen. You will then be asked to enter your e-mail address and answer the security question you answered during the initial registration process. Once you have correctly entered this information, you will be sent an e-mail providing the password the system has on file. Again, if you have not received this e-mail within a few minutes, be sure to check your junk or deleted folders on your e-mail account. If you get the e-mail and still are not able to access your account online, you will need to contact the Black River office to have your login information reset. Once your login information has been reset, you will need to re-register your account following the instructions above for “How do I register my account online?”
Q. What if my e-mail address has changed?
A. If your e-mail address changes, you will need to contact us so that we can reset your login information on your account. Once your login information has been reset, you will need to re-register your account following the instructions above for “How do I register my account online?”
Q. I pay several different accounts. Is this a problem?
A. If all of the accounts are in your name as our member, there will not be a problem. If you have multiple accounts in your name, you will be able to access all of the accounts online under the one user name (e-mail address) and password you provided. However, if you pay different accounts in different members’ names, you will need to use a separate e-mail address for each member’s name. For security reasons, two different members cannot use the same e-mail address.
Q. Will you keep my e-mail address and other information confidential?
A. Absolutely. As a matter of fact, we will not even have access to your password information. And we do not share e-mail addresses with any other individual(s) or companies. Protecting the privacy and the confidentiality of our member’s information is extremely important to us.
Q. Is my information safe? What type of security does Black River Electric have for its online site?
A. Black River Electric Cooperative uses secure socket layer software (SSL), the industry standard and among the best available software today for secure e-commerce (electronic business across the web) transactions. SSL encrypts your information so that no one may access it while it travels across the internet.
Q. What happens if I make a duplicate payment on my account or pay the wrong amount? Does Black River Electric refund this payment?
A. If you process a payment for the wrong amount, we will refund the incorrect payment as a credit to the credit card used at the time of the transaction. If we are notified of the incorrect transaction prior to the close of the same business day, the credit/debit card transaction can be voided. However, all claims of unauthorized use of your credit card must be processed through your financial institution.